Delete your account & data

The fastest way is inside the app — no request or waiting required:

1. Open the TradersFlow app and sign in.
2. Go to Settings → Account & Data.
3. Choose Delete business data only (keeps your login) or Delete entire account.
4. Confirm the warning and re-enter your password.

Deletion is irreversible — once complete, the data cannot be recovered, including by us. The same options are available when signed in on the web at tradersflow.co.uk.

If you can no longer sign in — for example you have lost access to your email address or device — you can ask us to delete the account for you.

Email privacy@tradersflow.co.uk from the address on the account (or tell us the account email) with the subject "Account deletion request". We may ask a small number of questions to verify you own the account before we act, so that nobody else can delete your business records.

We respond to verified requests within 30 days, and usually much sooner.

Deleting your entire account permanently removes:

• Your login and authentication record, including a linked Google sign-in.
• Your profile and Company Profile (business name, address, contact details, logo, bank details).
• Your customer records, including the names, addresses, phone numbers and emails you stored about your own customers.
• Jobs, schedules, quotes, invoices and their line items.
• Finance records, expenses, VAT data and receipts.
• Photos, documents and other uploads.
• Portfolio pages, portfolio leads and customer reviews you collected.
• Stock and materials records, stock locations, stock movements and stock takes, suppliers, purchases and purchase orders.
• AI request logs and cached AI insight explanations generated for your account.
• Templates, material lists, notifications and in-app preferences.

Public pages you created (such as your portfolio page or review links) stop working immediately.

A small, minimal set of records is retained where the law requires it or where we have a legitimate interest that is not overridden by your rights:

• Subscription and purchase records (Google Play / RevenueCat purchase reference, plan, subscription status and dates) — kept while a subscription is active and for a reasonable period afterwards for reconciliation, refund handling and fraud prevention. Google separately retains its own purchase records under Google's policies.
• Financial records relating to your subscription payments — up to 7 years, to meet UK tax and accounting obligations.
• Email delivery and suppression records — typically up to 12 months, so we honour unsubscribes and can investigate delivery problems.
• Security and webhook event logs — typically up to 12 months, for fraud prevention and incident investigation.
• Administrative audit records — a minimal "who did what, when" record of admin actions, kept as an immutable log.
• A minimal anti-abuse trial record — see below.

We do not keep your customer records, job history, invoices to your customers, photos or documents after deletion.

TradersFlow gives every eligible person one 7-day free trial. To stop the same person repeatedly creating accounts to obtain new free trials, we keep a minimal record that a trial was already used for a given sign-up identity, together with the date it was first used.

This record contains no business data, no customer data and no content — only what is strictly necessary to enforce the one-trial-per-person rule. Our lawful basis is legitimate interests (preventing abuse of a free offering). It is retained for as long as we operate the free-trial offer.

If you object to this processing, email privacy@tradersflow.co.uk and we will review your objection on its merits.

Deleting your TradersFlow account does not cancel a Google Play subscription. Only Google Play can cancel it.

Before deleting, go to Play Store → Subscriptions → TradersFlow → Cancel subscription. If you delete first and forget to cancel, Google Play may continue charging your Google account.

In-app deletion removes your data from our live systems immediately. Encrypted backups roll over and are purged within 30 days. Email-based requests are actioned within 30 days of us verifying your identity.

Questions about deletion, or want a copy of your data before you delete it? Email privacy@tradersflow.co.uk. You can also read our Privacy Policy and Terms.