Terms of Service

TradersFlow ("the Service") is operated by AE TECHNOLOGIES GROUP LTD, a company registered in England and Wales under company number 17419062, with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. In these Terms, "we", "us", "our" and "TradersFlow" mean AE TECHNOLOGIES GROUP LTD. TradersFlow is the brand and app name under which AE TECHNOLOGIES GROUP LTD provides the Service.

Your contract for the Service is with AE TECHNOLOGIES GROUP LTD. Any earlier version of these Terms under which the Service was provided by a sole trader is superseded by this version, and AE TECHNOLOGIES GROUP LTD assumes the rights and obligations owed to you under it — your subscription, trial and account continue unchanged.

By creating an account or using the Service, you agree to these Terms of Service ("Terms"). If you don't agree, please don't use the Service.

If you're using TradersFlow on behalf of a business, you confirm you're authorised to bind that business to these Terms.

These Terms are published with a version number and "Last updated" date (currently version 2.8, 28 September 2026). Acceptance is recorded against your account by reference to your sign-up date and the version of these Terms in force at that time; later versions apply as described in Changes to these terms. Accepting these Terms is a contractual step and is separate from any privacy consent — how we handle personal data is explained in our Privacy Policy.

You must be at least 18 years old and legally able to enter a binding contract in your jurisdiction. TradersFlow is built for tradespeople running a legitimate trade business.

You're responsible for the information you put into TradersFlow — customer details, quotes, invoices, photos and notes. You agree that this information is accurate and that you have the right to store and process it.

You're also responsible for complying with the laws that apply to your business, including invoicing, tax, electrical safety and data protection laws.

TradersFlow relies on the business information you enter into your Company Profile (business name, trading name, owner name, company registration number, tax registration number (such as a VAT or GST number), address, phone, email, website, description, logo, bank details, preferred and accepted payment methods, and insurance information) to power invoices, quotations, PDFs, customer-facing emails, portfolio pages and payment pages.

• You are solely responsible for ensuring all business information you provide is accurate, complete and kept up to date.
• TradersFlow reproduces your business information exactly as entered by you on invoices, quotations, emails, PDFs, portfolio pages and payment pages.
• TradersFlow is not responsible for any losses, disputes, penalties or legal issues that result from inaccurate, misleading, outdated or unlawful information you have supplied.

You can review and update your Company Profile at any time from Settings → Company Profile.

Keep your login details safe. You're responsible for anything that happens under your account. If you suspect unauthorised access, contact us immediately so we can help secure it.

By using TradersFlow, you acknowledge that authorised TradersFlow personnel may access your account and the data within it for customer support, troubleshooting, technical investigations, fraud prevention, security monitoring, platform maintenance, billing assistance, subscription management, and service quality assurance.

Administrative access is limited to personnel who hold the appropriate role-based permissions and is only exercised when reasonably necessary for the purpose being pursued. All administrative access may be logged and audited to maintain accountability.

TradersFlow may temporarily access your account data when reasonably necessary to investigate technical issues or provide support you have requested. Personnel will not access your account for purposes unrelated to platform operation or customer support.

Signing in as you. In limited support cases, an authorised TradersFlow administrator can sign in to your account as you, using a temporary single-use link, to investigate a problem you have reported. This gives the same access you have. It requires a specific admin permission and explicit confirmation, cannot be used on owner accounts by other staff, and every session is recorded in our audit log and can be ended at any time.

TradersFlow is offered on a recurring subscription. The subscription is provided by AE TECHNOLOGIES GROUP LTD (company number 17419062, registered in England and Wales). The current plan and price are shown on our pricing page. Subscriptions renew automatically at the end of each billing period until cancelled.

TradersFlow subscriptions are sold exclusively through the TradersFlow Android app and are processed by Google Play Billing, with RevenueCat, Inc. as our subscription management provider. See Billing providers for the full breakdown.

By subscribing you authorise Google Play to charge your payment method for the fees due, including automatic renewals, until you cancel.

TradersFlow is offered under the plans below. The amounts shown here are the United Kingdom list prices in GBP and are included as a guide only. The price you actually pay is the price shown to you in the Google Play purchase screen for your country and plan at the moment you buy — see Regional pricing, currency & taxes.

• Founding Member — Founding 100 tier (the earlier, lower-priced founding tier for the first 100 members, while available), held while the subscription stays active.
• Founding Member — Founding 500 tier (the later founding tier for the next 400 members, while available), held while the subscription stays active. Both founding tiers receive the same Founding feature access.
• Pro — monthly subscription.
• Business — monthly or annual subscription (annual billing is discounted compared with paying monthly).
• All plans are sold through Google Play. Prices are set per country by Google Play, so the amount you pay is shown in your own currency in the app and on the Google Play purchase screen before you confirm. Prices quoted elsewhere are indicative only.
• Regional plans — in some countries, including India, we publish a separate local plan at a locally set price in local currency. Where a local plan is offered to you, it is shown in the app in place of the international plan, and it unlocks the same core TradersFlow access as the Pro plan.

Only one active TradersFlow subscription is permitted per account. Subscription features may change as the platform evolves; where a change materially reduces functionality of a paid plan, we will give reasonable notice.

TradersFlow is available to customers worldwide, subject to Google Play availability in your country. Subscription prices are set per country in Google Play and are retrieved from Google Play at the moment the plans are displayed. TradersFlow does not calculate currency conversions and does not display a converted or estimated price.

• Prices may differ by country or region, plan, billing period, currency, applicable taxes and Google Play's own pricing rules.
• Which plans and introductory or promotional offers you are shown, and whether you are eligible for them, is determined by Google Play and the plan configuration for your country and Google account.
• Any applicable VAT, GST or other tax is calculated and collected by Google Play and shown in the Google Play purchase screen before you confirm.
• The price, currency and billing period displayed by Google Play immediately before you confirm the purchase are the terms of that purchase. Nothing on our marketing pages overrides them.

TradersFlow sells one global subscription. Google Play automatically charges the price configured for your Play Store country and displays it in your local currency, so the plan you see is always the same subscription priced for your region.

Founding Member pricing is a promotional subscription tier only. Founding 100 is the earlier, lower-priced tier and Founding 500 is the later tier; both receive the same Founding feature access at the rate shown when each member subscribed.

Founding Member status does not provide ownership, equity, shares, voting rights, profit sharing, intellectual property rights, board representation, partnership rights, or any other legal interest in TradersFlow or its operating entity.

• Founding pricing remains active while the subscription remains active and in good standing.
• If a Founding Member cancels their subscription, TradersFlow is not required to restore the founding rate upon re-subscription, and the founding tier may by then be closed.
• Founding Member access includes the features then available on the Pro and Business plans, and any future feature releases included at our discretion as part of the founding offer.

• Upgrades (for example Pro → Business) take effect immediately and may be prorated, so you only pay the difference for the remainder of the current billing period.
• Downgrades (for example Business → Pro) take effect at the next billing cycle. You keep access to the higher-tier features until the end of the period you have already paid for.
• Only one active TradersFlow subscription is permitted per account. The system will not allow duplicate subscriptions to coexist.
• Subscription features included in each plan may change as the platform evolves.

The Business plan includes everything in Pro plus tools aimed at running and reporting on a trade business, currently:

• Finance & Tax Centre
• Performance Analytics
• Reports & Earnings
• Stock, suppliers, purchases and purchase orders
• A higher daily AI allowance than Pro, across Ask TradersFlow, Automated Business Insights and Create with AI
• Future Business features added during your subscription

Business tools are provided for informational purposes only. Calculations, summaries, VAT/GST figures, cash-flow and profitability views, statements, stock valuations, AI answers and reports use the records and settings you enter. They include accounting-style reports such as profit and loss, a balance sheet and a trial balance, but these are management reports built from your records — not statutory or audited accounts, not an audited inventory valuation and not a full double-entry general ledger. They do not perform foreign-exchange accounting or submit tax returns. They do not constitute accounting, tax, legal or financial advice. You remain responsible for verifying figures and obtaining professional advice where needed.

The free trial is now provided by Google Play, not by us. Creating a TradersFlow account no longer gives you trial access on its own. To start the trial you choose an eligible subscription in the Android app and complete the Google Play purchase flow. Google Play requires a payment method and shows you the trial length, the price and the renewal date before you confirm.

The trial converts automatically. When the free period shown in the Google Play purchase screen ends (currently 7 days where that eligible offer is available), Google Play charges the subscription price shown to you at purchase and the subscription renews until cancelled. To avoid being charged you must cancel in the Google Play Store before the trial ends. Trial eligibility, trial length and whether a trial is offered at all are determined by Google Play for your account and country.

If you cancel during a trial, cancellation turns off renewal but does not end access immediately: you keep the selected plan's access until the expiry time reported by Google Play and RevenueCat. If the trial converts to paid, access continues without an intended interruption. If a renewal payment fails, Google Play may allow a grace period; access continues only while RevenueCat reports a valid entitlement or authorised grace period, and ends when that entitlement expires.

AI features are available during the trial on a reduced daily allowance intended for evaluation. Paid plans receive a higher allowance — see Automated features & AI.

Without an active trial or subscription, access to protected TradersFlow features is blocked and you are taken to a subscription-required screen. Blocked features include the dashboard, jobs and scheduling, customers, quotes, invoices, finance and reports. This is a full block — the account is not left in a "read-only" state.

Your existing data is not deleted when access ends: it remains stored in line with our retention policy, and you can still sign in, subscribe, contact support, request a copy of your data, and delete your account or data at any time. Purchase a subscription and access is restored immediately.

One trial per person. Trials are for first-time evaluation and Google Play enforces eligibility for its own trial offers. We also keep a minimal record of sign-up identities that have already used a trial, for abuse prevention. If you believe a trial was refused in error, contact support@tradersflow.co.uk.

Accounts created before this change that were already inside an app-managed trial keep that trial until its original end date. Owner and administrator accounts used to operate the platform are exempt from trial and subscription checks on a role basis only.

Fees are charged in advance for each billing period by Google Play. Refunds are handled by Google under Google Play's refund process — see Refunds. Nothing in these Terms removes any statutory rights that cannot lawfully be excluded. If a payment fails, Google Play will retry and notify you; if it continues to fail, the subscription may lapse and access to protected features is blocked until a subscription is active again.

Prices may be shown exclusive or inclusive of applicable taxes depending on jurisdiction. Where required by law, VAT, GST or equivalent taxes will be added by Google Play and clearly displayed before payment is completed. You are responsible for any taxes that apply to your business in your jurisdiction.

TradersFlow subscriptions are sold exclusively through the TradersFlow Android app, using Google Play Billing under your Google account, with RevenueCat, Inc. managing subscription state on our behalf. This is governed by Google Play's own terms in addition to these Terms.

You manage, upgrade, downgrade, pause, cancel and renew your subscription from the Google Play Store → Subscriptions. A single TradersFlow account may only carry one active subscription at a time.

Where you subscribe through the Android app, the purchase is a contract between you and Google under Google Play's terms, with TradersFlow as the underlying service provider. By purchasing, you agree that:

• Google Play charges your Google account payment method, handles taxes where applicable, and issues receipts.
• Subscriptions renew automatically at the frequency shown (monthly or yearly) until cancelled in Google Play.
• You must cancel via Play Store → Subscriptions → TradersFlow before the renewal or trial-expiry deadline shown by Google Play to avoid the next charge.
• Cancelling does not immediately end access — during a trial or paid period, you keep the selected plan's access until the expiry time reported by Google Play and RevenueCat.
• Upgrades, downgrades, plan swaps and payment method changes for Android purchases are handled entirely inside the Google Play Store; TradersFlow cannot make these changes for you.
• All Google Play purchases are subject to Google Play's billing, refund and consumer policies, which apply in addition to these Terms.

Purchases and payments are handled entirely by Google Play. RevenueCat, Inc. is the subscription verification and entitlement layer we use: it validates the Google Play purchase, tells TradersFlow which entitlement you hold, and sends us webhook events so your access stays in sync with renewals, cancellations, grace periods, billing issues, refunds, holds and expiries.

If you reinstall the Android app, switch devices, or sign back in after signing out, you can restore an active Google Play subscription from Settings → Billing → Restore purchases. You must be signed into the same Google account that originally purchased the subscription and the same TradersFlow account it was linked to.

Restoring re-checks your entitlement with Google Play via RevenueCat and reactivates premium access — it does not create a new charge.

TradersFlow does not take your subscription payment and cannot issue refunds for Google Play purchases. All subscription payments, receipts, taxes and refunds for the Android app are handled by Google under Google Play's billing and refund policies.

To request a refund, use Google Play → Account → Purchase history → Request a refund, or contact Google Play Support. The decision is Google's. If Google grants a refund, we are notified and the corresponding subscription access is revoked.

You can cancel at any time in the Google Play Store. Cancelling stops future renewals; access continues until the end of the period already paid for, and by itself cancelling does not generate a refund for that period.

Nothing in these Terms removes or limits any rights you have that cannot lawfully be excluded, including rights under applicable consumer protection law and any rights you have against Google as the seller of record. If you believe you are entitled to a refund and Google has declined, contact us at support@tradersflow.co.uk and we will look at what we can reasonably do to help — for example account credit or assisting your case with Google. See also Business users only.

Subscriptions renew automatically at the end of each billing period using the payment method held on your Google account. Renewal reminders are sent where Google Play surfaces them. Prices may change with at least 30 days' notice; price changes also follow Google Play's price-change consent process and take effect on the next billing period once accepted. Founding-member pricing, where offered, is locked at the rate shown when you subscribed and is honoured as long as the subscription remains active and in good standing.

How you cancel depends on where you subscribed:

• Google Play (Android): cancel from Play Store → Subscriptions → TradersFlow → Cancel subscription. Cancelling in TradersFlow or by contacting us cannot stop a Google Play renewal — only Google Play can. Access continues until the end of the paid period, then expires.

After the entitlement expires, access to protected TradersFlow features is blocked until Google Play and RevenueCat confirm a new active entitlement. Your account and existing business data are not deleted merely because a trial or subscription expires; they remain stored in line with our retention policy. Resubscribing through Google Play restores the plan access attached to the confirmed entitlement. We may also suspend access in the limited circumstances described in Suspension and Termination.

TradersFlow is marketed and sold to businesses and self-employed tradespeople for use in the course of their trade, business, craft or profession. It is not directed at consumers.

Because the Service is supplied for business use, the statutory cancellation and "cooling-off" rights that apply to UK consumer contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to your subscription. Equivalent mandatory consumer rights in your own country, where they apply to you, are unaffected — see Mandatory local rights are preserved. You can still cancel at any time as described in Cancellation — future billing stops and you keep access until the end of the current billing period.

If, despite this, you are using TradersFlow as a consumer rather than for business purposes, please contact us at support@tradersflow.co.uk before subscribing so we can confirm what statutory rights apply to you. Nothing in these Terms removes any statutory rights that cannot legally be excluded.

TradersFlow lets you create and send invoices to your own customers. Your customers pay you directly by bank transfer using the bank details you enter in the app. TradersFlow does not process payments and never holds or handles customer funds.

You are solely responsible for the accuracy and legality of the invoices you raise, including VAT, tax registration numbers, line items, and any required statutory information. We don't issue invoices to your customers on your behalf — we provide the tooling so you can.

You may add your business bank details (account holder name, account number, local bank code such as a sort code, and optional bank name, IBAN/SWIFT and instructions) in Settings → Bank details. These details are shown on the invoices and invoice emails you send so your customers can pay you directly.

You are responsible for the accuracy of the bank details you enter. TradersFlow does not verify bank accounts, does not initiate transfers, and is not liable for payments sent to incorrect details.

Where you enable the Customer Portal, TradersFlow displays only the payment instructions you supply (for example bank transfer details, or that you accept cash, cheque or UPI) and lets your customer report that they have paid. A customer report is an unverified claim: it notifies you and changes nothing in your accounts. A payment is recorded against an invoice only when you review and confirm it. TradersFlow has no card processing, no payment links and no merchant account, and never receives, holds or moves money between you and your customers.

Once a payment reaches your bank account, you mark the invoice as paid inside TradersFlow. Refunds, disputes and any other payment issues are matters between you and your customer.

TradersFlow provides invoicing and business management software only. TradersFlow is not a bank, payment institution, e-money issuer or money transmitter, does not process card payments for your customers, and never receives, holds or transmits your customers' funds.

Google Play Billing is used solely to collect your own TradersFlow subscription payments.

We may suspend an account where we reasonably believe it has been used in breach of these Terms, presents a security or fraud risk, or has unresolved billing issues. Where practical, we'll tell you why and what's needed to reinstate the account.

If a suspension is resolved (for example, payment is brought up to date or a security issue is cleared), the account can be reinstated. Suspension and reinstatement actions are recorded in an internal audit log.

You can permanently delete your account from Settings → Delete my account (customers: My Hire → Account → Delete my account). You must sign in with your password or Google within the last 10 minutes and type the displayed confirmation word. We confirm deletion only after every step finishes; unfinished cleanup may require support intervention until automatic retries are scheduled.

When deletion completes:

• Your login is deleted and the account cannot be reopened by signing in again. Business records covered by the in-app deletion process and uploaded files are removed from live account access.
• Limited compliance, billing, security, analytics and anti-abuse records, and any residual records awaiting verified operational purge, are handled as described in our Privacy Policy.
• Deletion is irreversible through the Service — deleted account content cannot be restored to a new login.
• Account deletion, and the separate Delete business data action, also remove your staff members, tasks, time entries, document themes and uploaded document logos.

Important — deleting your TradersFlow account does NOT automatically cancel your paid subscription. You must cancel the subscription separately with the billing provider that issued it:

• Google Play subscriptions (Android): cancel from Play Store → Subscriptions → TradersFlow → Cancel subscription before you delete your account. TradersFlow cannot cancel Google Play subscriptions on your behalf — only Google Play can.

If you delete the account while a Google Play subscription remains active, you cannot restore that deleted TradersFlow account by signing back in. Cancel the store subscription first; if you later create a new TradersFlow account, contact support before attempting to restore a purchase because purchase identity remains account-bound for fraud prevention.

To protect honest users, we actively monitor for fraud, abuse and misuse of the Service. We may decline, pause or reverse transactions, suspend accounts, withhold features, or terminate access where we reasonably suspect: subscription or refund abuse, repeated free-trial abuse, impersonation, scraping, spam, or any attempt to bypass technical or commercial limits.

Chargebacks, payment disputes, fraudulent activity or abuse of the payment system may result in temporary suspension or permanent termination of access while an investigation is conducted.

Because customers pay tradespeople directly by bank transfer, TradersFlow does not process customer payments and there is no TradersFlow-managed chargeback process for invoice payments. Any dispute over an invoice payment is a matter between you and your customer and their respective banks. We may share relevant account information with law enforcement where required.

TradersFlow is software for running a trade business — it is not a financial, tax, accounting or legal adviser. Information shown in the app is produced from the records and settings you enter, to help you keep and understand your own records. It is not advice, not statutory accounts, and not a filing to any authority.

This includes the reporting and accounting-style tools in the app — profit and loss, cash flow, aged debtors and creditors, job and customer profitability, trial balance, balance sheet, opening position and balance foundations, fixed assets and depreciation, owner funds, cash and bank accounts, inventory valuation, customer and supplier statements, retention held back and released, tax reports and tax-period reviews, tax/VAT/GST reports and any other report or calculation shown in TradersFlow.

• Every figure depends on what you and your team have recorded, and on the settings, rates, dates and opening balances you chose. Unrecorded or mis-recorded items will be wrong in the output too.
• These outputs are not audited accounts, are not prepared to any particular national accounting standard, and are not automatically submitted anywhere. They do not perform foreign-exchange accounting or submit tax returns.
• We do not guarantee tax, accounting or legal compliance, the accuracy of information you enter, that any authority, lender, accountant or other third party will accept a report produced here, or any particular financial or business outcome.
• You are responsible for checking your figures, your tax treatment and your reporting obligations, and for obtaining advice from a suitably qualified accountant, tax adviser or lawyer, or from the relevant authority in your country, for anything that matters.

Trade-specific content. Tips, quote templates, job suggestions and other content tailored to the trade or business type you choose are general starting points only. They do not represent, and choosing a trade does not confer, any certification, licence, registration or regulatory or compliance approval. You remain responsible for holding any qualifications your work requires and for checking that quotes and work meet the rules that apply to you.

None of this stops the tools being useful: they are built carefully and reflect your records faithfully. This section does not exclude any liability that cannot lawfully be excluded.

TradersFlow generates quotes, estimates, invoices, payment details, tax figures (using the tax name, registration status and rates you set up — for example VAT, GST or sales tax), reports and printable documents from the information and settings you provide, including your country, currency, tax registration status, tax rates, prices, materials and templates. “PDF” actions use your browser's or Android device's print/save-to-PDF facility rather than a separate statutory-document generation service.

• You must check every document — amounts, line items, tax treatment, tax numbers, dates, bank or payment details and customer details — before sending it or relying on it.
• Tax features (such as tax rates, tax treatments and, where shown, place-of-supply selection) are tools to record the treatment you choose. They are not a determination of the correct tax treatment for your business or a given transaction.
• Templates, default rates, suggested wording and material prices are starting points only and may not suit your business, trade or jurisdiction.
• You remain responsible for meeting the invoicing, tax, record-keeping and consumer-information requirements that apply to your business in your country.

We take reasonable care with our calculations, and this section does not exclude any liability that cannot lawfully be excluded.

TradersFlow includes tools for recording materials and stock items, stock locations, stock levels and valuations, stock movements, transfers, stock takes, suppliers, purchases and purchase orders (including partial receipts). These are record-keeping tools: they reflect what has been recorded in your account, not what is physically present.

• Stock levels, availability figures and low-stock warnings are calculated from the purchases, receipts, transfers, adjustments, stock takes and job usage recorded by you or your team. Unrecorded deliveries, wastage, breakage, theft or usage will not be reflected.
• You remain responsible for physically checking your stock and for reconciling it against the figures in TradersFlow before you rely on them — for example when quoting, ordering or reporting.
• Stock valuations and cost figures depend on the unit costs, prices, quantities and tax settings you enter. They are not an audited or accounting valuation of your inventory.
• Purchase orders you create and send through TradersFlow are your own commercial documents. You are responsible for their content, terms, quantities, prices, tax treatment and for issuing them to the right supplier.
• TradersFlow is not a party to any contract between you and your suppliers or your customers, does not order goods on your behalf, does not guarantee supplier performance, delivery, pricing or quality, and takes no part in disputes arising from those contracts.

This section does not exclude any liability that cannot lawfully be excluded.

TradersFlow includes automated features such as reminders, overdue-invoice notices, recurring jobs, quote expiry, suggested templates, stock level updates and generated document wording. These run from rules and the data in your account.

TradersFlow also includes AI features, currently:

• Ask TradersFlow — answers questions about your own business records. It is read-only: it never changes, creates or deletes anything.
• Automated Business Insights — highlights patterns detected in your account data, with plain-language explanations.
• Create with AI — prepares a draft quote, invoice, job, expense or customer message from a sentence you type. Nothing is saved to your account until you review the draft and confirm it, and TradersFlow does not send AI-written messages to your customers for you.

AI output is assistive only and is not advice. AI-generated suggestions, figures, summaries, drafts and wording may be incomplete, out of date or simply wrong. We do not warrant that AI output is accurate, complete, suitable or fit for any particular purpose, and to the extent permitted by law we accept no liability for loss arising from your reliance on it.

You must check AI output before you use it. You remain solely responsible for every quote, invoice, price, tax figure, job record, expense and message issued from your account, whether or not AI helped produce it — see Quotes, invoices & calculations. Do not rely on AI output for accounting, tax, legal or financial decisions.

How AI requests are processed. When you use an AI feature, TradersFlow sends your prompt and a limited extract of your own business records to our AI provider, OpenAI, and returns the generated text to you. Customer contact details, bank details and tax identifiers are excluded from those requests. Full detail is in our Privacy Policy and sub-processor list. We do not use your business data to train machine-learning models, and content sent through the OpenAI API is not used by OpenAI to train its models.

Fair use and allowances. AI features are subject to daily and hourly fair-use allowances that depend on your plan (free trial, Pro, Business and Founding Member), enforced on our servers. Allowances reset automatically. We may adjust allowances, change or withdraw the underlying AI model or provider, or suspend AI features temporarily for cost, security, abuse-prevention or availability reasons; AI features are provided as part of the Service and are not sold separately. You must not use AI features to generate unlawful, misleading, harassing or infringing content, to attempt to extract data belonging to other accounts, or to resell or automate bulk access to the model.

Availability. AI features depend on a third-party provider and may be unavailable, degraded or rate-limited at times. This does not entitle you to a refund or credit, and the rest of the Service continues to work without them.

TradersFlow includes a Help Centre with written guides, contextual help links inside the app, and simple business calculators (job profit, markup and margin, break-even, and a general tax-percentage calculator).

• Guides and calculators are general educational information and estimating tools. They are not accounting, bookkeeping, tax, financial or legal advice, and they are not tailored to your business or your country.
• Calculator results are estimates based only on the figures you type in. They are standalone tools: they do not read your records and nothing you enter is saved to, or written into, your invoices, quotes, jobs, accounts, reports or tax figures.
• The tax-percentage calculator simply applies a percentage you choose. It does not know, suggest or apply any country's tax rate, registration threshold, filing rule or tax treatment.
• Guides describe how TradersFlow works and give general good-practice pointers. Where local rules, tax treatment or legal obligations matter, check with a suitably qualified accountant, tax adviser or lawyer, or with the relevant authority in your country.
• You remain responsible for checking any figure or decision you take from a guide or calculator before acting on it.

TradersFlow includes a Schedule (including recurring jobs and events), a Tasks to-do list (including repeating tasks), in-app reminders, Timesheets (with weekly, fortnightly or monthly pay periods and optional sign-off) and read-only History views of past records. These are organisational tools that reflect what you record.

• Reminders are shown inside the app only, for example in the notification bell while TradersFlow is open. They are not push notifications, emails or text messages, and we do not guarantee you will see a reminder at a particular time. Do not rely on them as your only way to meet appointments, deadlines or legal obligations.
• When you complete a repeating task, the next occurrence is created from its schedule. Check repeating items and dates yourself.
• Timesheets are time records, not payroll. TradersFlow does not calculate wages, pay, tax, national insurance, holiday pay or labour costs, and time entries do not affect your finance figures or profitability. Recorded time affects money only when you choose to add it to an invoice as ordinary invoice lines, which you must review before sending. Once an invoice is issued, time billed on it is locked so it cannot be billed twice.
• Sign-off records your own approval. Approving and locking a period shows that you reviewed it. It does not confirm that the hours are accurate or that you meet working-time, pay, tax or employment rules. You remain responsible for checking them, and TradersFlow does not give employment, payroll, tax or legal advice.
• History views show existing records read-only. They do not create, change or archive records and are only as complete as what was recorded.

You can keep a directory of the people who work with you — for example name, role or trade, phone, email and a display colour or initials — mark them active or inactive, and assign them to jobs, schedule events, tasks and time entries.

• Staff members are records inside your business account. They do not get their own TradersFlow login, password, permissions or access to your account, and TradersFlow does not contact them.
• Staff are deactivated rather than deleted in the app, so past jobs, events, tasks and time entries keep showing who was assigned. Inactive staff cannot be newly assigned.
• TradersFlow does not provide payroll, wages, contracts of employment, right-to-work checks or HR compliance.
• You are responsible for the staff information you store. Only add details you are entitled to hold, keep them accurate, tell your staff how you use their information where the law requires it, and handle their requests under the data-protection law that applies to you. For staff data you are the controller and we act as your processor — see our Privacy Policy and Data Processing Addendum.

Document themes let you choose colours, a logo and its position, which business, contact and payment details are shown, and headings and footer notes for quotes and invoices. You can keep several themes, set a default and choose a theme for an individual quote or invoice.

• Themes change presentation only. They never change amounts, tax, line items or payment status.
• Design locking: when a quote or invoice is issued, its design is saved with it. Later changes to a theme apply only to documents issued afterwards; issued documents keep the appearance they had when issued, including in customer links, print views and PDFs. Documents issued before themes existed, or without a theme, keep the standard design.
• Logos and content you upload: you confirm you own, or have permission to use, any logo, name, image or text you add, and that it does not infringe anyone's rights or mislead your customers. Logos are stored privately in your account and shown to your customers through temporary links only when they view a document you have shared. A logo used on an issued document is kept so that document continues to display correctly.
• You are responsible for the wording of any headings and footer notes, and for any information your documents must legally contain.

TradersFlow can prepare messages, message templates and document links for you to send to customers — for example through WhatsApp, email or your phone's share options. TradersFlow never sends WhatsApp messages automatically. WhatsApp opens on your own device and you choose whether to send.

• You are responsible for the content of messages you send, for having the right to contact the recipient, and for following the marketing, consumer and data-protection rules that apply to you.
• WhatsApp and other messaging apps are third-party services under their own terms. We are not responsible for their availability, delivery or handling of your messages.
• Anyone who receives a document link can view that document while the link is valid, so share links only with the intended recipient.

TradersFlow lets you create an agreement from a quote, job or customer, edit it, send your customer a secure link and record their acceptance (typed name, a tick box and an optional drawn signature).

• Templates are editable starting points, not legal advice. TradersFlow does not say any template or agreement is legally binding, enforceable, approved or compliant with the law where you or your customer are. Check it suits your country and job, and take professional advice where needed.
• Templates deliberately do not add cancellation or cooling-off rights, required consumer notices, licence or registration statements, guarantees, limits on liability or similar clauses. If any of these apply to you, you are responsible for adding them.
• You are responsible for the content of every agreement you send and for having the right to process your customer's details. The agreement is between you and your customer; TradersFlow is not a party to it.
• Recorded acceptance is a simple electronic record (name, time, optional signature image and a fingerprint of the exact wording). It is not a certified or qualified electronic signature.
• Once sent, an agreement's wording is locked; changes need a new version. Accepted agreements cannot be changed in the app. Customer links expire after 30 days and can be renewed or cancelled.
• Optional AI writing help ("Improve"). On a draft agreement you can ask AI to suggest clearer wording for a section. It is optional writing assistance only, not legal advice, and it can make mistakes. Suggestions are never applied unless you choose to use them; you are responsible for reviewing them, deciding what wording to use and for the agreement you send. AI cannot send, sign, accept or change a sent agreement.
• Optional agreement check ("Check agreement"). On a draft agreement, Agreement AI may also point out possibly missing or unclear practical details. It is not a legal review and does not confirm that an agreement is valid, complete or compliant. It never changes your agreement; you decide what, if anything, to change.

The TradersFlow app is available in 48 languages. Changing the app language never changes your currency, tax settings or the figures on your documents.

These Terms, our Privacy Policy and our Cookie Policy are currently provided in English. The English version is the authoritative version. Any translation of app screens or summaries is provided for convenience only.

You agree not to use TradersFlow to break the law, and in particular not to:

• send spam, unlawful marketing or harassing messages to anyone, including through invoice, quote, review or portfolio emails;
• upload or store content that is unlawful, malicious, infringing, or another person's personal data that you have no lawful grounds or authority to process;
• impersonate another person or business, or issue invoices or quotes in a business's name without authority;
• use the Service for fraudulent invoicing, money laundering or any other financial crime;
• probe, attack, reverse engineer, overload or circumvent our systems, security controls, access controls or commercial limits (including trial and subscription enforcement);
• misuse the AI features — for example to generate unlawful, deceptive, harassing or infringing content, to attempt to reach data belonging to another account, to work around fair-use allowances, or to resell or automate bulk access to the underlying model;
• run malicious automated activity against the Service, including credential stuffing, bots, or scripted abuse of forms, emails or AI requests;
• scrape or bulk-extract data from the Service, or resell or sublicense access to it, without our written permission.

We may investigate suspected breaches and take the steps described in Suspension, Abuse, fraud & chargebacks and Termination.

You own all the business data you put into TradersFlow — your customers, jobs, quotes, invoices, stock, supplier and purchase records, photos and documents. We don't claim ownership of it, we don't sell it, and we don't use it to train AI models.

So that we can actually run the Service for you, you grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, back up, copy, transmit, display and process that content — and to pass the limited extract needed to a sub-processor (for example to send an email you asked us to send, or to generate an AI answer you asked for). The licence exists only for the purpose of providing, securing and supporting the Service, and it ends when the content is deleted, subject to the retention exceptions in our Privacy Policy.

You can export or permanently delete your data at any time from Settings → Account & Data.

The TradersFlow software, brand, design, templates and documentation belong to us and are protected by intellectual property law. We grant you a limited, non-transferable, non-exclusive, revocable licence to use the Service for your own business while your subscription or trial is active and in good standing. You may not copy, resell, sublicense, reverse engineer or create derivative works from the Service except to the extent the law says you may.

Documents you generate through the Service (your quotes, invoices, purchase orders and reports) are yours to use freely.

We aim to keep TradersFlow available around the clock and we monitor for outages, but we do not offer a service-level agreement or a guaranteed uptime percentage. We may carry out planned maintenance and will give reasonable notice where possible.

We do not guarantee uninterrupted or error-free availability of the Service. Availability may be affected by maintenance, third-party providers, infrastructure outages, security incidents or events beyond our reasonable control.

To the maximum extent permitted by law, TradersFlow is provided "as is" and "as available". We're not liable for indirect, incidental or consequential losses, loss of profits, loss of goodwill, or loss of data. We're not liable for losses caused by your customers, by third-party providers (including Google Play, RevenueCat or email providers), or by your own use of the Service in a way that breaches these Terms. Our total liability in any 12-month period is capped at the fees you paid us in that period.

You remain solely responsible for your tax filings and returns (for example VAT, GST or sales-tax returns), accounting records, business compliance, invoices and financial reporting, including verifying any figures produced by TradersFlow's Business tools before relying on them.

Nothing in these Terms excludes liability that can't legally be excluded — for example, for death or personal injury caused by negligence, or for fraud.

You can stop using TradersFlow at any time. We may suspend or terminate accounts that breach these Terms, with notice where reasonable. On termination, your right to use the Service ends, but the sections that should naturally survive (such as data ownership, payment obligations, governing law and liability) continue to apply.

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.

You and TradersFlow agree that the courts of England and Wales shall have jurisdiction to settle any such dispute or claim. Nothing in this section prevents either party from seeking urgent injunctive or equitable relief in any court of competent jurisdiction.

Mandatory local rights are preserved. If you are habitually resident outside England and Wales — for example in India or elsewhere — the choice of law and jurisdiction above applies only to the extent permitted by the law of your own country. It does not deprive you of:

• the protection of any mandatory consumer, data-protection or other rights of your country of residence that cannot lawfully be excluded or limited by agreement; or
• your right to bring proceedings, or to use a complaints, mediation, consumer-forum or regulatory route, in your own country where the law of that country gives you that right.

For Indian users this includes rights under applicable Indian consumer protection and data protection law, and any rights you have against Google as the seller of your subscription. Where a term of these Terms conflicts with such a mandatory right, that right prevails and the rest of these Terms continue to apply.

We may update these Terms from time to time — for example to reflect new features, new countries, changes in our providers, or legal and regulatory changes. Each published version carries a version number and "Last updated" date at the top of this page.

Minor changes (clarifications, typographical corrections, updated contact details) take effect when published. If a change is material — for example it changes pricing terms, cancellation, liability or how we use your data — we will notify you by email or in-app at least 30 days before it takes effect, unless a change must take effect sooner for legal or security reasons.

Continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not accept them, you can cancel your subscription in Google Play and stop using the Service, or delete your account.

Questions about these Terms, or formal legal notices, should be sent using the details below.

• Service: TradersFlow
• Operated by: AE TECHNOLOGIES GROUP LTD — a company registered in England and Wales under company number 17419062, registered office 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
• General support: support@tradersflow.co.uk
• Privacy & data requests: privacy@tradersflow.co.uk
• Security disclosures: security@tradersflow.co.uk
• Registered office / postal address: AE TECHNOLOGIES GROUP LTD 71–75 Shelton Street Covent Garden London WC2H 9JQ United Kingdom
• Data protection: ICO registration number ZC241648. AE TECHNOLOGIES GROUP LTD is the data controller for account data described in our Privacy Policy.

Jurisdiction: England and Wales (see Governing law & jurisdiction).

Written notice by email to the addresses above is accepted as valid service for the purposes of these Terms. Our postal address is available on request by email.

Related policies: Privacy · Cookies · Sub-processors · Security · Data Processing Addendum · Delete your account.